Forum / Website / Store Issues

[Anonymous]

[Anonymous]

With the move to the new server, I’m starting a new troubles list.

If you come across something broken, you should report it in this thread. Please refrain from e-mailing Susie, as she generally cannot help you. This thread is monitored by me for new posts, so even if I am not actively posting to the forum I am still notified.

That being said, this thread should only be used for first reports of new problems not already identified in any threads in the Announcement area. You should always check the Announcements threads before reporting problems here.

[Anonymous]

So, everything came to an absolute DEAD CRAWL today when the latest curlie went into the store, so much to the point that not even I could get in to try and remedy it.

After some poking and prodding I was able to bring things back to life a bit.

There may be more of these “growing pains” as I figure out the best configuration for the store to function with.

For the moment it has all of it’s pep back (and there’s still one curlie left…)

[Jasmine]

I’m getting intermittent connection, couldn’t get in for days…got in for a couple of minutes, when I went to post, it locked me out and gave me this message:

You were looking for “www.windstoneeditions.com” but that domain is not on this server.
Apache/2.2.10 (Fedora) Server at hash.vern.com Port 80

Is this problem at my end or yours? 🙄

[Anonymous]

… .. there is no emoticon for my thought here.

Considering your computer seems to want to proxy through a server in France rather than go to the website direct, it’s a safe bet to say it’s on your end. Who is your ISP?

[Jasmine]

Rogers/Yahoo.

[Anonymous]

I’m going to go out on a limb here and say either your computer is infected with something, or someone has programmed a proxy server into your Internet settings. If you are using XP you can go to the Internet Options control panel and look under Connections and LAN Settings to see if this is the case.

[Jasmine]

I’m on but I don’t know for how long. According to hubby:

1. We’re on a Mac and just ran virus software, got nada. So not infected…
2. We haven’t changed any of the browser settings (pretty much ever) so that ain’t it.
3. I can get to the forum using a cloak: http://www.the-cloak.com/anonymous-surfing-home.html Problem with that is that I can’t sign in…
4. This issue has only been in the last 2 weeks.

[Anonymous]

Please post a traceroute from your computer to windstoneeditions.com

It’s a tab inside your network settings. I don’t know the exact place, I just know it’s there. It’s in the same place you configure your TCP/IP, DNS, run a ping, etc. There’s a tab for traceroute. Paste the results in here.

[Marji]

HEY SNAP :shout:
Beatrice asked me to contact you. Here’s her message
” I still can’t get into the forum. Can you please pm Snap and ask him to email me directly.

[Jasmine]

Okay, I’m in but I don’t know for how long…traceroute: leaving the first couple out cause it’s a public forum…

2 10.31.100.1 (10.31.100.1) 14.107 ms 8.005 ms 6.573 ms
3 69.63.243.89 (69.63.243.89) 8.088 ms 6.830 ms 9.595 ms
4 69.63.248.181 (69.63.248.181) 6.423 ms 8.768 ms 7.721 ms
5 so-1-0-0.gw02.mtnk.phub.net.cable.rogers.com (66.185.80.42) 10.748 ms 20.028 ms 7.821 ms
6 69.63.248.97 (69.63.248.97) 27.359 ms 26.953 ms 30.055 ms
7 so-0-3-2.mpr1.lga5.us.above.net (64.124.128.193) 46.070 ms 38.699 ms 38.827 ms
8 so-0-2-0.mpr1.dca2.us.above.net (64.125.26.97) 45.570 ms 36.744 ms 39.194 ms
9 xe-1-1-0.er1.dca2.us.above.net (64.125.26.174) 47.464 ms 47.585 ms 57.399 ms
10 xe-0-1-0.er1.iad10.us.above.net (64.125.31.206) 43.087 ms 42.662 ms 36.162 ms
11 xe-0-0-0.er2.iad10.above.net (64.125.26.234) 81.971 ms 34.085 ms 34.623 ms
12 above-level3.iad10.us.above.net (64.125.13.234) 35.764 ms 33.874 ms 42.959 ms
13 vlan69.csw1.Washington1.Level3.net (4.68.17.62) 58.025 ms vlan99.csw4.Washington1.Level3.net (4.68.17.254) 42.824 ms vlan89.csw3.Washington1.Level3.net (4.68.17.190) 33.220 ms
14 ae-92-92.ebr2.Washington1.Level3.net (4.69.134.157) 33.356 ms ae-82-82.ebr2.Washington1.Level3.net (4.69.134.153) 32.560 ms ae-62-62.ebr2.Washington1.Level3.net (4.69.134.145) 34.131 ms
15 ae-2-2.ebr2.Chicago2.Level3.net (4.69.132.69) 38.089 ms 35.580 ms 37.287 ms
16 ae-1-100.ebr1.Chicago2.Level3.net (4.69.132.113) 37.161 ms 36.758 ms 34.866 ms
17 ae-3.ebr2.Denver1.Level3.net (4.69.132.61) 79.096 ms 78.392 ms 71.921 ms
18 ae-1-100.ebr1.Denver1.Level3.net (4.69.132.37) 77.501 ms 77.145 ms 71.733 ms
19 ae-5-5.car2.SaltLakeCity1.Level3.net (4.69.133.125) 92.278 ms 95.003 ms 90.902 ms
20 VIAWEST-INT.car2.SaltLakeCity1.Level3.net (64.158.68.10) 89.137 ms 94.763 ms 94.387 ms
21 gige-10-00-s11.crrt02.slc04.viawest.net (206.71.65.49) 80.534 ms 73.695 ms 72.964 ms
22 206.71.76.45 (206.71.76.45) 77.773 ms 89.243 ms 74.403 ms
23 vi-011.aggm01.slc05.viawest.net (66.114.127.51) 76.300 ms 84.149 ms 76.270 ms
24 66.114.124.140 (66.114.124.140) 74.876 ms 75.008 ms 76.605 ms

[Anonymous]

So, as I mentioned before, your computer, or router, or whatever.. something in your house is set to proxy.

If you follow that traceroute down the list, your are leaving your house, going to Rogers, then you’re crossing peers into the US via above.net, then into routers in Chicago at Level 3, then you’re going to to Salt Lake City, and into Via West’s network, and ending up at a server with the IP 66.114.124.140 that is proxying for you.

What you SHOULD be seeing is a trace that leaves your house, goes to Rogers, from Rogers crosses into a peer exchange in Toronto (@ 151 Front Street no doubt) into GT (group telecom’s) backbone, from there to the GT IX in Calgary, which then peers into our Edmonton router.

This is the shortest (and correct) path from my office to your ISP (in reverse since I’m tracing to you)

POS2-0.PEERA-TOROONXN.IP.GROUPTELECOM.NET (66.59.191.150) — Toronto IX peering between GT and Rogers
P10-0.WANB-TOROONXN.IP.GROUPTELECOM.NET (66.59.190.158) — GT’s Toronto WAN link to Calgary
GE3-0-21.WANA-CALGAB.IP.GROUPTELECOM.NET (216.18.32.121) — Calgary peering heading to Edmonton
h216-18-90-246.gtcust.grouptelecom.net (216.18.90.246) — Our BGP router in Edmonton
gw1-v903.edm.4web.net (199.96.29.2) — The gateway on the switch feeding Windstone
vps02.edm.4web.net (199.96.28.196) — The server where Windstone lives
windstone.tycoon.edm.4web.net (199.96.28.229) — Windstone itself.

So, long story short – you are NOT connecting to Windstone. Your computer is going somewhere else and expecting it to find websites for you. Find this misconfigured proxy and get rid of it.

[Jasmine]

But if it was a proxy, wouldn’t it take me to the same place each time? So how come I can occasionally get into the forum and other times I can’t?

[kitsunelady]

Hey Snap, how come Firefox (3.5.8) tells me the store is only partially encrypted? It’s got a little red exclamation over the yellow padlock icon. Is that how it’s supposed to be?

[Author]

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